Complaints

Complaints Process Flow

Step 1

Complaint Logging
Channels

Visit Alliance Branch/HQ

Reach out via phone (Refer to the pertinent department's page for thier number

Fill out the Complaint Form below

Send a direct email to complaint@alliance-uae.com

Step 2

Next, Acknowledgement
& Response

You will receive a reference against your complaint within 24 hours

You can anticipate a reply within 5 working days

Step 3

Escalation
Channels

Contact Sanadak via phone to escalate your complaint

Alternatively, contact Sanadak via thier website https://www.sanadak.gov.ae

In case of complaint against the Health Insurance department, you may also reach out to DOH/DHA. (Refer to the Health Insurance page for more details)

Disclaimer:

The processing time for complaints may vary depending on the complexity of the issue. If you are not satisfied with our response or do not receive a reply within a reasonable timeframe, please do not hesitate to inquire about our internal escalation process

 

Register A Complaint / Feedback